Terms of Service

Last updated: [Insert effective date] · Draft prepared as a starting template — Andreas should have this reviewed by a licensed attorney before publishing live.

These Terms of Service ("Terms") are a binding agreement between you (a "Customer," "you," or "Contractor") and Framewyre ("Framewyre," "we," "us"), a business based in Naples, Florida, governing your access to and use of the Framewyre contractor CRM platform — leads, estimates, invoicing, scheduling, job tracking & subcontractor management — together with Clara, our built-in AI voice receptionist and AI project manager (together, the "Service"). By creating an account, starting a free trial, or otherwise using the Service, you agree to these Terms.

1. Acceptance of Terms

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" refers to that entity. If you do not agree to these Terms, do not use the Service.

Important — Read Before You Rely on Clara

2. Beta / Early-Access Disclaimer

Framewyre, including Clara, is currently offered as a beta / early-access product. The platform is under active development, and while we work hard to make it reliable, you should expect that a beta product can behave differently than a fully mature, established product.

The Service — including Clara's call answering, call placing, SMS sending, message-taking, scheduling, and CRM automation features — may contain bugs, outages, or unexpected behavior.
Clara may occasionally miss calls, mis-schedule or double-book appointments, misunderstand a caller, send an incorrect or delayed message, or log information incorrectly in your CRM.
Data displayed in, or generated by, the Service (leads, estimates, invoices, schedules, notes, call/SMS logs) may occasionally contain errors, omissions, or delays.

To the maximum extent permitted by applicable law, Framewyre and its owners, officers, employees, contractors, and licensors are not liable for any business losses, missed leads, missed or double-booked appointments, lost revenue, reputational harm, or other damages arising from or related to your use of the Service during this beta / early-access period — whether caused by Clara, the CRM software, an integration, or any other part of the Service. You are strongly encouraged to independently confirm important calls, messages, appointments, and data (especially during the early weeks of use) rather than relying on the Service as your sole record or safeguard.

This beta disclaimer works together with, and does not limit, the broader Disclaimer of Warranties (Section 10) and Limitation of Liability (Section 11) below. We will provide notice if and when the Service exits beta / early-access status, at which point this section may be updated or removed.

3. Description of Service

Framewyre is a business operating system for contractors and trade businesses (general contractors, HVAC, plumbing, landscaping and similar crews). The Service includes:

A CRM for managing leads, estimates/quotes, invoicing & payments, job/project scheduling, job tracking, and subcontractor management; and
Clara, an AI voice receptionist and AI project manager who can answer inbound calls, place certain outbound calls, send SMS text messages, take messages, book appointments, and follow up on open tasks on your behalf — logging the results into your CRM workspace.

What each plan includes. Every plan includes the CRM itself, starting with Core CRM at $199/mo (CRM only — Clara and the marketing automation suite are not part of that plan). Clara — together with her dedicated phone number and call activity view — is provided on the Core + Clara plan at $399/mo and on Premium at $799/mo. The marketing automation suite is provided on the Premium plan at $799/mo only. Current plans and prices are listed on our Pricing page.

We may add, change, or remove features of the Service from time to time, including during the beta period described in Section 2.

4. Account Registration & Eligibility

You must provide accurate, current information when creating your account and keep it up to date.
You are responsible for safeguarding your login credentials and for all activity that occurs under your account.
Each Framewyre account provisions a separate, isolated workspace for your company — see Section 8 ("Customer Data") and our Privacy Policy for detail.
You must be at least 18 years old, legally able to enter contracts, and be using the Service for a legitimate business purpose to use the Service.
You are responsible for the conduct of every user you invite into your workspace (employees, subcontractors, office staff), and their use of the Service is bound by these Terms.

5. Subscription, Billing & Free Trial

Free trial. New accounts may start with a 30-day free trial, with no long-term contract required. No credit card is required to start a trial unless stated otherwise at signup. Trial accounts are subject to the same acceptable use and Clara consent obligations as paid accounts, including the beta disclaimer in Section 2.
Subscription fees. Paid plans are billed in advance on a recurring monthly (or annual, if selected) basis, per the plan and pricing shown at framewyre.io/pricing or in your order form. Plans are month-to-month — there is no long-term contract or early-termination fee unless you separately agree to one.
Automatic renewal. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
Taxes. Fees are exclusive of applicable sales, use, or similar taxes, which you are responsible for unless you provide a valid exemption certificate.
Late or failed payment. We may suspend or downgrade your account if payment fails and is not resolved within a reasonable cure period (typically 7 days' notice).
Refunds. Fees are generally non-refundable except where required by law or expressly stated in your order form.
Plan changes. Upgrades take effect immediately with prorated charges; downgrades take effect at the next billing cycle.

6. Acceptable Use

You agree not to use the Service to:

Violate any applicable law or regulation, including telemarketing, robocall, anti-spam, and consumer-protection laws (see Section 7 below);
Send unsolicited, harassing, deceptive, or fraudulent communications to any person via Clara or the CRM's calling/texting/email tools;
Upload or transmit malicious code, or attempt to gain unauthorized access to the Service or other customers' data;
Reverse-engineer, resell, sublicense, or white-label the Service without our written consent;
Use the Service to store or transmit content that infringes another party's intellectual property or privacy rights.

We may suspend accounts that we reasonably believe violate this section, with notice where practicable.

Important — Clara, Calling & SMS Consent

7. Clara, Calling & SMS Consent

Clara is an AI voice receptionist and AI project manager, provided on the Core + Clara ($399/mo) and Premium ($799/mo) plans, who can, on your behalf: answer inbound calls in real time (e.g., answering missed calls, qualifying leads, and booking jobs onto your calendar); place certain outbound calls (for example, about overdue tasks, invoices, or appointment reminders); send SMS text messages (such as appointment confirmations, review requests, and follow-ups) to you and to your customers/leads; and take messages when a caller can't be helped immediately. Using Clara's calling and texting features carries legal obligations that you — the Contractor and Framewyre customer — are responsible for meeting, alongside Framewyre.

7.1 Your consent to Clara acting on your behalf

By creating an account and enabling Clara, you consent to Clara making and receiving phone calls, and sending and receiving SMS text messages, using your Framewyre-assigned business phone number, on your behalf and on behalf of your business, to and from your customers, leads, and subcontractors. You authorize Framewyre to use automated and AI-assisted systems to do this. You understand that Clara's messages and calls are sent under your business's identity, and that your customers and leads may reasonably believe they are communicating with your business.

7.2 You are the "sender"/"caller" of record

When Clara places, answers, or texts on your account's behalf, you (not Framewyre) are treated as the business initiating or receiving that communication for purposes of consumer-protection law, including the U.S. Telephone Consumer Protection Act ("TCPA"), the CAN-SPAM/CTIA messaging guidelines, and similar state and federal telemarketing/robocall/anti-spam rules. You are responsible for ensuring every call or text Clara sends on your behalf complies with applicable law.

7.3 Opt-in, opt-out & recipient consent

You represent that you have, or will obtain, appropriate consent from the customers and leads you enter into the Service before Clara contacts them by call or SMS, to the extent required by law.
Every SMS text message Clara sends must offer, and Clara is configured to honor, standard opt-out language — recipients can reply STOP to stop messages and HELP for help. Message and data rates may apply, and message frequency varies based on your account's activity.
You must honor opt-out/do-not-call and do-not-text requests immediately and must not direct Clara or the Service to re-contact a number that has opted out.
You must maintain records of consent where required by law and produce it on request if a call or text is ever disputed.

7.4 Two-party consent states & AI-assistant disclosure

Many states — including Florida, where Framewyre is based — are "two-party" (all-party) consent states under laws like the Florida Security of Communications Act (Fla. Stat. § 934.03). That means every participant on a call must be told the call is being handled by an AI assistant before the AI-assisted portion of the call proceeds.

Clara includes a configurable disclosure announcement (e.g., "this call is handled by an AI voice agent") that plays at the start of calls. You are responsible for keeping this disclosure enabled and for confirming it satisfies the law in every state and jurisdiction where the people you call are located — not just Florida. Other two-party/all-party consent states include (non-exhaustive) California, Illinois, Pennsylvania, Washington, and several others; consult counsel for a current list.
If you disable, alter, or route around Clara's disclosure feature, you assume full legal responsibility for any resulting non-compliance.

7.5 Indemnification for Clara misuse

You agree to indemnify and hold Framewyre harmless from claims, fines, or penalties (including under the TCPA, state wiretap/eavesdropping statutes, anti-spam laws, or similar laws) arising from your failure to obtain required consent, disable required disclosures, or otherwise misuse Clara's calling or texting features. See Section 12 (Indemnification) below.

This section is informational and not legal advice. Consent and disclosure laws vary by state and change over time — confirm your specific obligations with a licensed attorney before enabling Clara for outbound calling or texting in any jurisdiction.

8. Customer Data

Each customer's data (leads, estimates, invoices, schedules, call/SMS logs, notes, and other CRM content, collectively "Customer Data") is stored in your own account workspace. You own and retain all rights, title, and interest in your Customer Data. We do not sell your Customer Data, and we do not mix or expose one customer's Customer Data to another customer. You grant Framewyre a limited license to host, process, and transmit Customer Data solely as necessary to provide and support the Service. See our Privacy Policy for full detail on collection, storage, and data handling.

9. Intellectual Property

Framewyre and its licensors retain all rights, title, and interest in the Service, including the CRM software, Clara, all underlying models/scripts, and our trademarks and logos. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription term — nothing here transfers ownership of our IP to you, and nothing here transfers ownership of your Customer Data to us.

10. Disclaimer of Warranties

THE SERVICE (INCLUDING CLARA) IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. AS DESCRIBED IN SECTION 2, THE SERVICE IS CURRENTLY IN BETA / EARLY ACCESS. WE DO NOT WARRANT THAT CLARA'S CALL OR SMS HANDLING, SCHEDULING, OR DATA WILL BE ERROR-FREE OR THAT THE SERVICE WILL BE UNINTERRUPTED OR SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRAMEWYRE AND ITS OWNERS, OFFICERS, EMPLOYEES, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITY, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE — INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM MISSED CALLS, MISSED OR DOUBLE-BOOKED APPOINTMENTS, MISSED LEADS, OR SMS/DATA ERRORS ARISING DURING THE BETA / EARLY-ACCESS PERIOD DESCRIBED IN SECTION 2. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS WILL NOT EXCEED THE FEES YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits liability that cannot be limited under applicable law, and nothing in this section limits your indemnification obligations under Section 7.5 and Section 12.

12. Indemnification

You agree to defend, indemnify, and hold harmless Framewyre from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service, including calls, texts, or messages placed or received through Clara; (b) your violation of these Terms or applicable law, including TCPA, anti-spam, and two-party consent/recording-disclosure requirements described in Section 7; or (c) Customer Data you upload or generate through the Service.

13. Termination

You may cancel your subscription at any time from your account settings; cancellation takes effect at the end of the current billing period.
We may suspend or terminate your account for material breach of these Terms (including Section 6 or 7) that is not cured within a reasonable notice period, or immediately for serious violations (e.g., illegal use of Clara's calling/texting features, non-payment, or security threats).
Upon termination, your access to the Service ends; we will make Customer Data available for export for a limited period as described in our Privacy Policy, after which it may be deleted.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles, unless a different governing law is required by the law of your jurisdiction. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Collier County, Florida, and both parties consent to personal jurisdiction there — subject to any mandatory consumer-protection venue rules that cannot be waived.

15. Changes to These Terms

We may update these Terms from time to time, including as the Service moves out of beta / early access. If we make material changes, we will provide notice (e.g., by email or an in-app banner) before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Contact

Questions about these Terms can be sent to info@framewyre.com or (239) 555-0142.

This page was drafted as a starting template. It is provided for convenience only, does not constitute legal advice, and must be reviewed and finalized by a licensed attorney before this site goes live.